Privacy Policy

Welcome to Hope & Cope, where your trust and safety are of utmost importance to us. We are committed to providing support with utmost respect for your privacy. This policy aims to explain how we handle your personal and confidential information in a simple, clear manner.

1. Introduction

This privacy policy applies to users, volunteers, and donors associated with Hope & Cope. We are based in Montreal, QC, Canada, and adhere to the relevant privacy laws and standards. Our goal is to ensure that you understand what information we collect, how we use it, and your rights regarding your information.

2. Information We Collect

A. Users (People with Cancer, Family Members, and Caregivers)

  • Personal Information: This includes your contact details such as name, phone number, address, and email address.
  • Confidential Information: Medical information like your diagnosis and treatments.

We gather this information during personal interviews (intake sessions) and not via our website. Confidential data is stored securely and is not internet-accessible.

B. Volunteers

  • Personal Information: Includes name, phone number, address, and email address.
  • Confidential Information: Part of your medical history, if applicable.

Personal information may be collected through our website. Confidential information is gathered during personal interviews, not online, to help pair you effectively with users.

C. Donors

  • Personal Information: This includes contact information like your name, phone number, address, and email address.

We may collect this information through our website and in some of our events to make it easier to follow up. When collecting data at events, we ensure the same level of security and confidentiality as online data collection. We share this with external payment platforms for donation processing but do not store payment details. We ensure that these platforms are compliant with the highest standards of data security and privacy.

3. Use of Your Information

  • Users & Volunteers: Your information helps us to offer better support and pairing. Confidential information is essential to customize our services to your needs.
  • Donors: We use your information to process donations and keep you updated on how your generosity is making an impact.

4. Sharing of Information

We share your name and email with Constant Contact, an email messaging platform, but only if you’ve given us permission to contact you. This helps us keep you informed and engaged with Hope & Cope’s activities and opportunities. We will not share your information with any other third parties without your explicit consent, except as required by law.

5. Security of Your Information

At Hope & Cope, protecting your information is a top priority. We implement various security measures to ensure the safety of your personal and confidential information.

  • Secure Storage: Confidential information is stored on secure servers, which are not connected to the internet, minimizing the risk of unauthorized access.
  • Data Handling: Only authorized Hope & Cope personnel have access to your confidential data, and they are trained to handle this information with the highest level of confidentiality and care.

6. Your Choices and Consent

  • Opt-In for Contact: You have the choice to opt in or opt out of communications from Hope & Cope. We only share your email and name with Constant Contact if you give us permission.
  • Access to Your Information: You have the right to access the information we hold about you. If you wish to review or update your information, please contact us.
  • Data Retention Policy: We maintain your personal information only for as long as necessary for the purposes for which it is collected, or as required by law.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or relevant laws. In the event of any significant changes, we will notify you through email or a prominent notice on our website. If you disagree with the changes, you have the right to opt out of our services or request the deletion of your data.

8. Contact Us

If you have any questions or concerns about this privacy policy or your information, please feel free to contact us. We are here to listen and address any issues you may have.

9. Language and Understanding

  • Simplified Language: We take time to make this policy as clear and understandable as possible. If you have difficulty understanding any part of this policy, please reach out to us for clarification.
  • Multilingual Support: Understanding that English or French might not be your first language, we are prepared to offer support in multiple languages. Please let us know if you need assistance in a language other than English or French.

Thank you for being part of the Hope & Cope community. Your trust in us is invaluable, and we are committed to protecting your privacy with the greatest care and respect.

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